- Exam Code: MB-230J
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Updated: Oct 12, 2026
- Q & A: 373 Questions and Answers
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Earning a certification is a surefire step in your career. The most important thing is to ensure that you are always updated with the major changes taking place in the industry. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is just a starting point for your career, which opens doors to many opportunities for you. Thus, with such a certificate, you will stand a chance to get the role-based expert certification like the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
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To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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| Section | Weight | Objectives |
|---|---|---|
| Implement scheduling | 5% | - Manage resources
|
| Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Implement routing | 10% | - Configure unified routing
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
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