- Exam Code: 920-167
- Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
- Updated: Aug 19, 2026
- Q & A: 60 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Application Development | - Scripting and customization in RIS environment - Integration with contact center services |
| Topic 2: Troubleshooting and Maintenance | - Diagnosing application issues - Performance monitoring and optimization |
| Topic 3: Configuration and Administration | - System configuration procedures - User and service management |
| Topic 4: Contact Center RIS 6.0 Architecture | - System components and architecture overview - Call flow and routing fundamentals |
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