Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_UPDATE_BY_CREATE
E) EGW_SECURE_UPDATE_ENABLED

2. Which three events are available with theJavaScript API?

A) enclose ()
B) onbeforesave ()
C) ondataupdated()
D) onrefresh()
E) onsaveclose ()
F) aftersave()

3. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Check the agent profile for whether the appropriate navigation
B) Select the Reset Navigation Set to Profile Default option.
C) Ask the agent to log in to the application again.
D) Remove the existing navigation sets and reassign them.

4. Which two statements are true about mailboxes?

A) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) Techmail isresponsible for pulling emails from single or multiple mailboxes.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

5. Which two components can be edited in a standard report?

A) Non-selectable filters
B) Permissions
C) Column headings
D) Report headings
E) Schedules
F) Graphs

Solutions: