Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Service DueDate
B. Service Urgency
C. Customer Entitlement
D. Customer Working Hours

Question 2

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A. Ensure the product items are available in inventory.
B. Create a flow to add the products to the work order.
C. Include the required products in the work type.
D. Add the product fields to the work order layout.

Question 3

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Required Products must be added to both the Work Order and all Work Order Line Items.
B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
C. Quantity and Unit of Measure are required when adding a Required Product.
D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Question 4

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A. Work Types
B. Entitlements
C. Entitlement Templates
D. Work Order Record Types

Question 5

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create two Service Resources and assign them to the employee. &
B. Create two Skills records and assign them to the Service Resource record.
C. Create one Service Resource and assign the Technician and Dispatcher role.
D. Create one Service Resource and assign the relevant Permission Set Licenses. pee

Solutions: