Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions.
Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?

A) Strategy roadmap
B) Product roadmap
C) Portfolio roadmap

2. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Mop features between the two systems and let stakeholders prioritize,
B) Advise executive leadership to make the decision about priorities.
C) Revisit customer research to inform internal prioritization.

3. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased human takeover rate
B) Decreased length of support calls
C) Increased goal completion rate

4. A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?

A) HIPAA regulations
B) Push notifications

5. Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A) What are customers willing to pay?
B) How would customers improve the experience?
C) Would customers recommend this to a friend?

Solutions: