- Exam Code: Slack-Con-201
- Exam Name: Salesforce Certified Slack Consultant
- Updated: Sep 09, 2026
- Q & A: 95 Questions and Answers
Salesforce Certified Slack Consultant : Slack-Con-201
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Topic 2: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 3: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Topic 4: Policies and Settings | 22% | - Security and compliance configurations - Identity and access management - Slack Connect and app approval settings - Analytics and dashboard usage |
| Topic 5: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Topic 6: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
Salesforce Certified Slack Consultant Sample Questions:
Question #1
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
- A. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
- B. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
- C. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
- D. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
Answer: B
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Question #2
What information learned during discovery will be most helpful when creating a grid design recommendation?
- A. Your client's mergers and acquisition strategy
- B. The ratio of your client's public versus private channels
- C. Which apps are most used and should be added to each workspace
- D. How teams currently share information across the organization
Answer: D
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Question #3
Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?
- A. Request teammates to share their updates in the project channel.
- B. Use huddles for everyone to join the 9 a.m. meeting and share their updates.
- C. Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
- D. Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
Answer: C
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Question #4
You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?
- A. Org Admins only
- B. Workspace Admins and Workspace Owners
- C. Org Owners only
- D. Org Admins and Org Owners
Answer: D
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Question #5
You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
- A. The Slack Consultant will be the primary point of contact post-project completion.
- B. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
- C. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
- D. The Slack Consultant provides subject matter expertise during the project implementation.
Answer: D
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