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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What object is used in SAP Multi-resource Scheduling?

A) Service contract
B) Service order
C) Demand
D) Internal order

2. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
C) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates

3. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) List product
C) Entitlement product
D) Registered product

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) There is a template available for each object that allows tool-supported migration
B) You need to identify the data dependencies for the migration template
C) You do NOT need to know the definitions of each of the fields
D) You can upload the data only once.
E) The template structure is predefined an CANNOT be changed.

5. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Maintain an activity plan
C) Define a routing rule
D) Set up Live Activity configuration

Solutions: