HP Selling HP PS Lifecycle Services 2023 : HP2-I47

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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you decide when to acquire or retire the company's personal systems?
B) How much employee productivity is lost to device downtime due to failure or damage?
C) What percentage of your budget is allocated to new hardware acquisition?
D) What does the company's roadmap for growth over the next ten years look like?
E) Do you currently have a security strategy in place for your PCs and other devices?
F) How do you deal with hardware support when employees are working remotely?

2. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Multiple response time options to meet customer needs
B) Operating system and firmware updates
C) Protection from manufacturer defects
D) Mandatory customer self-repair (offshore)

3. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Hardware Support Onsite
B) Defective Media Retention
C) Custom System Setting Services
D) Proactive Insights

4. What coverage does HP Post Warranty Service provide?

A) No-cost device repairs made with certified HP parts
B) Access to Level 2 help desk technicians
C) Additional 12 months based on the product's base warranty or extended warranty
D) Extension beyond 12 months if needed

Solutions: