Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 70-404

70-404
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Aug 11, 2026
  • Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Desk and Incident Management- Problem management
  • 1. Problem record handling
    • 2. Root cause analysis processes
      - Incident management workflow
      • 1. Incident lifecycle configuration
        • 2. Work item templates and queues
          Reporting and Data Warehouse- Reporting configuration
          • 1. Standard and custom reports
            • 2. SSRS integration
              Security and Access Control- User roles and permissions
              • 1. Role-based access control (RBAC)
                • 2. Active Directory integration
                  Configuration Management Database (CMDB)- Service asset and configuration items
                  • 1. Discovery and synchronization
                    • 2. CI classes and relationships
                      Service Catalog and Request Fulfillment- Service offerings
                      • 1. Service request workflows
                        • 2. Request offerings configuration
                          Deploying and Configuring System Center Service Manager- Management packs configuration
                          • 1. Service Manager data warehouse integration
                            • 2. Importing and customizing management packs
                              - Installation and initial configuration
                              • 1. Prerequisites and system requirements
                                • 2. Service Manager management server setup

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