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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) One needs to include a system completion code in CCW to use a completion code.
B) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
C) When using a custom completion code, it needs to be included in a contact strategy.
D) Completion codes are hard coded and new completion codes cannot be created.

2. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .jpg (Digital Image)
B) .doc (Microsoft Word)
C) .csv (Comma separated value)
D) .pdf (Portable Document Format)
E) .xls (Microsoft Excel)

3. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

4. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8080
B) 8443
C) 443
D) 28443

5. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Core
B) the ACR call Control application (CCA)
C) the Self Service Application (SSA)
D) the ICR Pluggable Data Connector (PDC)

Solutions: