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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
B) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
D) Ensure that the Short Message Service (SMS) server is not down.
E) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

2. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Administration
B) Operations
C) Web Services
D) ICR Administrator
E) Maintenance

3. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Network Address (AppSvr)
B) Network Address (VoIP)
C) Network Address (MRCP)
D) Host Address

4. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

A) Start your Media Processing Platform (MPP) servers.
B) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
C) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
D) On the Report Data Configuration page of the EPM, enable Periodic Download.

5. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
C) Upgrade the Auxiliary EPM.
D) Restart httpd on the Auxiliary EPM.

Solutions: