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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) List product
C) Entitlement product
D) Registered product

2. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service technician team
B) Service engineer
C) Customer
D) Responsible employee
E) Territory Manager

3. Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.

A) Reporting line manager
B) Functional unit manager
C) Territory Manager
D) Service line manager

4. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket status update
B) Mass subticket completion
C) Mass subticket creation
D) Mass subticket cancellation

5. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Cause category
B) Resolution category
C) Product category
D) Incident category

Solutions: