[2023] Use Real Cisco Dumps - 100% Free 500-443 Exam Dumps
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To prepare for the Cisco 500-443 exam, candidates should have experience working with contact center enterprise systems and should be familiar with Cisco technologies. They should also have a good understanding of call routing, reporting, and troubleshooting. There are many resources available to help candidates prepare for the exam, including study guides, online courses, and practice exams. With the right preparation and practice, candidates can successfully pass the Cisco 500-443 exam and demonstrate their expertise in contact center enterprise systems.
NEW QUESTION # 19
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Get Speech & Menu
- B. Menu & Get Digits
- C. Play Media & Get Speech
- D. Menu & Play Media
Answer: A,B
NEW QUESTION # 20
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
- A. updateApp.bat
- B. displayApp.bat
- C. getVersions.bat
- D. status.bat
Answer: D
NEW QUESTION # 21
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?
- A. Truncate three digits from dialed number.
- B. Consider only the first three digits from the dial number.
- C. Suffix three digits to dialed number.
- D. Prefix three digits to the dialed number at the end.
Answer: A
NEW QUESTION # 22
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. CVP transfer timeout timer setting
- B. Cisco Unified Communications Manager unattended port setting
- C. Target Requery in an ICM script queue step
- D. Agent Desktop Ring No Answer time setting
Answer: C,D
NEW QUESTION # 23
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call Type, PQ, Attribute, Call
- B. Call, Attribute, SkillGroup, Call Type
- C. Call, PQ, SkillGroup, Call Type
- D. Call, Call Type, Proficiency, SkillGroup
Answer: C
NEW QUESTION # 24
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. cluster settings for VOS replication
- B. connections to the CTI OS server and the Administration & Data server database
- C. desktop layout and conference resources
- D. upload third-party gadgets
- E. call variable and ECC variable layout
- F. ready and login reason codes
- G. wrap-up reasons and phonebooks
- H. workflows and workflow actions
Answer: A,E,G,H
NEW QUESTION # 25
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
- A. mds
- B. ccagent
- C. opcs
- D. dbagent
Answer: B
NEW QUESTION # 26
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication
- B. show dbreplication status
- C. utils dbreplication summary
- D. utils dbreplication runtimestate
Answer: D
NEW QUESTION # 27
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)
- A. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200. - B. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
- C. As an option, set the dial plan with 9191*.
- D. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
- E. As an option, set the dial plan with 9292*.
- F. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.
Answer: C,D,F
NEW QUESTION # 28
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Call Type
- B. Percent Allocation
- C. Precision Queue
- D. Skill Group
Answer: A,C
NEW QUESTION # 29
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. agent device, CUCM VRU, ringtone, survivability
- B. agent device, network VRU, ringtone, survivability
- C. ICM dialed number plan, network VRU, ringtone, error
- D. agent device, network VRU, ringtone, error
- E. ICM dialed number, network VRU, ring back, error
Answer: D
NEW QUESTION # 30
Which tool is available to expand the size of Cisco Unified ICM databases?
- A. Microsoft SQL Studio
- B. database sizing utility
- C. ICMDBA
- D. DBExpand
Answer: C
NEW QUESTION # 31
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
- A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
- B. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
- C. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
- D. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
Answer: D
NEW QUESTION # 32
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. RTTest
- B. Router Log Viewer
- C. Diagnostic Framework Portico
- D. Script Editor
Answer: B
NEW QUESTION # 33
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Go to Script node
- B. Queue to Skill Group node
- C. Route Select node
- D. Translation Route to VRU node
- E. Send to VRU node
Answer: D,E
NEW QUESTION # 34
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set FetchAudioDelay timeout.
- B. Set mediafetchDelay timeout.
- C. Set FetchAudioMinimum timeout.
- D. Set mediafetchDelay.
Answer: A,C
NEW QUESTION # 35
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