500-443 by Cisco Actual Free Exam Questions And Answers [UPDATED 2024]
500-443 Questions Truly Valid For Your Cisco Exam!
Cisco 500-443 certification exam consists of multiple-choice questions and simulations. 500-443 exam duration is 90 minutes, and the passing score is 80%. 500-443 exam is available in English and Japanese languages and can be taken at any Pearson VUE testing center.
NEW QUESTION # 30
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Precision Queue
- B. Skill Group
- C. Percent Allocation
- D. Call Type
Answer: A,D
NEW QUESTION # 31
Which of the following are common UCCE issues related to agent configuration? (Select all that apply)
- A. Poor voice quality
- B. Incorrect agent settings
- C. Call routing failures
- D. Inaccurate reporting data
Answer: B,D
NEW QUESTION # 32
Which of the following are benefits of using Cisco Unified Contact Center Express (UCCX)? (Select all that apply)
- A. Reduced costs
- B. Scalability
- C. Ability to deploy on-premises or in the cloud
- D. Enhanced reporting capabilities
Answer: A,D
NEW QUESTION # 33
Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)
- A. Send to VRU
- B. Send to VXML
- C. GS,Server,V
- D. CUCM
- E. Run VRU Node
Answer: A,C
Explanation:
According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), there are two types of script nodes that are responsible for routing calls to the VRU: Send to VRU Node and Translation Route to VRU Node1. The Send to VRU Node instructs the routing client to send the call to the VRU associated with the call's dialed number or customer2. The Translation Route to VRU Node instructs the routing client to send the call to a specific VRU by using a translation route label3. Both nodes use the GS,Server,V format for the label, where GS is the gateway selector, Server is the VRU name, and V is a variable that indicates whether the call is voice or non-voice. The other options are not correct, because they are either not script nodes or not related to routing calls to the VRU.
Reference:
1: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Network VRUs
2: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Send Call to a VRU with Send to VRU Node
3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Send Call to a VRU with Translation Route to VRU
[4]: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Use of Formulas
NEW QUESTION # 34
What is the purpose of Interactive Voice Response (IVR) in a contact center enterprise system?
- A. To monitor agent performance
- B. To record customer interactions
- C. To provide self-service options to customers
- D. To route incoming calls to the appropriate agent
Answer: C
Explanation:
Explanation: Interactive Voice Response (IVR) is a component of a contact center enterprise system that allows customers to interact with an automated system to obtain information or perform certain tasks, such as making a payment or checking the status of an order.
NEW QUESTION # 35
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
- B. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
- C. user.ToExtVXML, user. app_media_lib, user.input_type
- D. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- E. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
Answer: E
NEW QUESTION # 36
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. workflows and workflow actions
- B. upload third-party gadgets
- C. call variable and ECC variable layout
- D. desktop layout and conference resources
- E. wrap-up reasons and phonebooks
- F. ready and login reason codes
- G. connections to the CTI OS server and the Administration & Data server database
- H. cluster settings for VOS replication
Answer: A,C,E,H
NEW QUESTION # 37
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
- B. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- C. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- D. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
Answer: A
NEW QUESTION # 38
Which protocol is used by UCCE/PCCE to communicate with CUCM?
- A. SIP
- B. JTAPI
- C. TAP1
- D. IH323
Answer: B
Explanation:
The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10
NEW QUESTION # 39
Which of the following tools can be used to troubleshoot common UCCE issues related to web-based applications? (Select all that apply)
- A. Web browser developer tools
- B. Cisco Finesse Desktop
- C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- D. Cisco Unified Intelligence Center (CUIC)
Answer: A
Explanation:
Web browser developer tools. Web-based applications used in UCCE, such as the Cisco Finesse Desktop, can be troubleshooted using web browser developer tools. These tools provide tools for analyzing web application activity, debugging issues, and optimizing performance.
NEW QUESTION # 40
Which of the following tools can be used to troubleshoot common UCCE issues related to call center reporting? (Select all that apply)
- A. Cisco Unified Communications Manager (CUCM)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- D. Cisco RTMT (Real-Time Monitoring Tool)
Answer: B
Explanation:
Cisco Unified Intelligence Center (CUIC). The Cisco Unified Intelligence Center (CUIC. can be used to troubleshoot UCCE issues related to call center reporting. It provides tools for analyzing call center data and generating reports, as well as troubleshooting issues related to data accuracy and completeness.
NEW QUESTION # 41
Refer to the exhibit.
In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?
- A. BAStatus is not empty.
- B. BAStatus is not equal to 1.
- C. callVariable1 is not equal to 1.
- D. BAAccountNumber is not empty.
- E. BACampaign is not empty.
Answer: A
NEW QUESTION # 42
What is the purpose of the UCCE Call Router in UCCE?
- A. To route incoming calls to the most appropriate agent based on customer data
- B. To provide historical call data for reporting purposes
- C. To provide real-time statistics on call center performance
- D. To manage and control the UCCE system components
Answer: A
NEW QUESTION # 43
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. Phone IPv6 feature is enabled.
- D. MAC address of the phone not associated with PG user.
- E. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
Answer: B
NEW QUESTION # 44
What is the function of the Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool?
- A. To customize and schedule reports in UCCE
- B. To monitor real-time statistics for UCCE
- C. To troubleshoot and diagnose UCCE system issues
- D. To perform database queries for UCCE
Answer: C
NEW QUESTION # 45
What are the benefits of integrating UCCE with other business applications using APIs and web services?
(Select all that apply)
- A. Improved customer experience
- B. Reduced costs
- C. Increased agent productivity
- D. Improved security
Answer: A,B,C
NEW QUESTION # 46
What is the purpose of a contact center enterprise system?
- A. To automate customer interactions without human involvement
- B. To manage the financial aspects of a business
- C. To manage customer interactions through various communication channels
- D. To provide a platform for employees to communicate with each other
Answer: C
Explanation:
Explanation: A contact center enterprise system is designed to manage customer interactions through various communication channels such as phone, email, chat, and social media.
NEW QUESTION # 47
Which ICM component delivers Route request to ICM Central Controller?
- A. AW/HDS/DDS
- B. CU1C
- C. WB
- D. IVRA/RU PG
Answer: B
Explanation:
The ICM component that delivers Route request to ICM Central Controller is CVP, as it acts as a routing client that sends routing requests and receives routing instructions from ICM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10
NEW QUESTION # 48
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. handoff.tcl
- B. bootstrap.vmxl
- C. ringtone.tcl
- D. bootstrap.tcl
Answer: D
NEW QUESTION # 49
Which of the following are benefits of using Cisco Unified Contact Center Enterprise (UCCE. over traditional ACD systems? (Select all that apply)
- A. Lower cost
- B. Greater scalability
- C. Improved call routing accuracy
- D. Enhanced reporting capabilities
Answer: B,C,D
NEW QUESTION # 50
Which two call transfers are supported in PCCE Deployments? (Choose two.)
- A. CCE Managed Transfer
- B. CUCM Destination Transfer
- C. Release VXML Trunk Transfer
- D. SRTP Refer
- E. SIP Refer
Answer: A,E
Explanation:
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101
NEW QUESTION # 51
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