Top ServiceNow CSA Courses Online - Updated [Feb-2022]
CSA Practice Dumps - Verified By Exam4Tests Updated 149 Questions
NEW QUESTION 68
A Service Catalog may include which of the following components?
- A. Order Guides, Exchange Rates, Calendars
- B. Record Producers, Order Guides, and Catalog Items
- C. Order Guides, Catalog Items, and Interceptors
- D. Catalog Items, Asset Contracts, Task Surveys
Answer: B
NEW QUESTION 69
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should assign roles to groups
- B. You should add users to groups
- C. You should assign roles to users.
- D. You should never assign roles to groups.
Answer: C
NEW QUESTION 70
Which tool should be used to populate commonly used fields in a form?
- A. Reference Qualifier
- B. Template
- C. Assignment Rule
- D. Formatter
Answer: B
NEW QUESTION 71
What defines conditions that are evaluated against users to determine which users can create, read, write, and
retire knowledge articles.
- A. User info
- B. User permissions
- C. User conditions
- D. User Criteria
Answer: D
NEW QUESTION 72
Which one of the following statements best describes the purpose of an Update Set?
- A. By default, an Update Set includes customizations, Business Rules, and homepages
- B. An Update Set allows administrators to group a series of changes into a named set and then move this
set as a unit to other systems - C. By default, the changes included in an Update Set are visible only in the instance to which they are
applied - D. An Update Set is a group of customizations that is moved from Production to Development
Answer: B
NEW QUESTION 73
How are Workflows moved between instances?
- A. Workflows are moved using Transform Maps
- B. Workflows cannot be moved between instances
- C. Workflows are moved using Application Sets
- D. Workflows are moved using Update Sets
Answer: D
NEW QUESTION 74
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- B. Event Log is the same as the Event Registry
- C. Event Log is formatted in the Log style, the Event Registry displays different fields
- D. Event Log contains generated Events, the Event Registry is a table of Event definitions
Answer: D
NEW QUESTION 75
What are the 6 methods available for user authentication?
- A. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
that has Google Authenticator installed - B. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
in the database. - C. Local Database: The user name and password in their user record in the instance database.
- D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
matching user account in the database. - E. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
matching user account in the database. - F. Digest Token: An encrypted digest of the user name and password in the user record.
Answer: C
NEW QUESTION 76
What is the difference between a UI Policy and Data Policy?
- A. Data Policies run only after UI Policies run successfully
- B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
- C. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
- D. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
Answer: D
NEW QUESTION 77
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
- A. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to
another instance - B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions - C. Avoid using the Default Update set as an Update Set for moving customizations from instance to
instance - D. Use the Baseline Update Set to store the contents of items after they are changed the first time
Answer: C
NEW QUESTION 78
When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?
- A. snc_abc
- B. sys_abc
- C. u_abc
- D. abc
Answer: C
NEW QUESTION 79
What are the main UI component(s) of the ServiceNow Platform?
- A. Application Navigator
- B. Banner Frame
- C. Banner Navigator
- D. Content Frame
- E. Content Menu
- F. Application Frame
Answer: A,B,D
NEW QUESTION 80
Which configuration allows you to use a script to coalesce data in Import Sets?
- A. No coalesce
- B. Multiple-field coalesce
- C. Conditional coalesce
- D. Single-field coalesce
Answer: C
NEW QUESTION 81
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
- A. They direct the user to a catalog client script
- B. They direct the user to a catalog UI policy
- C. They direct the user to a record producer
- D. They direct the user to a catalog property
Answer: C
NEW QUESTION 82
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?
- A. They direct the user to a catalog client script
- B. They direct the user to a catalog UI policy
- C. They direct the user to a record producer
- D. They direct the user to a catalog property
Answer: C
NEW QUESTION 83
ServiceNow is a single-instance, multiple tenant architecture?
- A. True
- B. False
Answer: B
NEW QUESTION 84
Which one of the following statements describes the purpose of a Service Catalog workflow?
- A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
- B. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
- C. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
- D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
Answer: B
NEW QUESTION 85
What Is the purpose of the Fitter navigator In the Application Navigator?
- A. Collapse and expand applications
- B. List applications In order of Top Requests
- C. Filter applications in order of use
- D. Quickly navigate to applications and modules
Answer: A
NEW QUESTION 86
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is not found using the coalesce fields, the system does not create a Transform Map
- B. If a match is found using the coalesce fields, the system creates a new record
- C. If a match is not found using the coalesce fields, the existing record is updated with the information
being imported - D. If a match is found using the coalesce fields, the existing record is updated with the information being
imported
Answer: D
NEW QUESTION 87
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
- A. Translation Framework plugin (com.glide.translation_framework)
- B. Multiple Language Framework plugin (com.glide.multiple.language_framework)
- C. Localization Framework plugin
(com.glide.localization_framework) - D. Language Al Framework plugin (com .g I id e. language.ai _framework)
Answer: C
NEW QUESTION 88
Which of the following statements describes how data is organized in a table?
- A. A column is one field and a record is one column
- B. A column is a field in the database and a record is one user
- C. A column is one field and a record is one row
- D. A column contains data from one user and a record is one set of fields
Answer: B
NEW QUESTION 89
UI Policy can make fields read-only, mandatory, or hidden.
- A. True
- B. False
Answer: A
NEW QUESTION 90
What kind of data can Import Sets use to populate tables in ServiceNow?
- A. XML, SOAP, and CSS
- B. CSS, SOAP, and Excel
- C. SOAP, REST, and XML
- D. XML. CSV, and Excel
Answer: D
Explanation:
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html
NEW QUESTION 91
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