Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise : 500-450

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What Is The Cisco 500-450 Exam?

As stated above, this exam is also called Implementing and Supporting Cisco Unified Contact Center Enterprise. You will come across 65-75 questions in the test that you have to attempt within 75 minutes. Like other Cisco exams, the questions are in the form of multiple-choice, drag and drop and fill in the blank. It's worth remarking that to register for the exam, you have to pay $300. However, this price varies from one country to another and you can check it on the Cisco website. The exam is conducted by Pearson VUE, and you can take it online or at the nearest test center.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

• Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
• Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
• Effective use of the system tools to troubleshoot and track a call within a call flow

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Training Courses Recommended For The Exam Preparation

Now that you are familiar with the 500-450 exam outline in detail, you realize that thorough preparation is necessary. Thus, you can enroll in the following training courses from the official vendor. It will help you get the right guidance from Cisco experts and become eligible to take the Cisco 500-450 test.

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Book Recommended For 500-450 Exam Preparation

Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) by Rue Green

This book is a wonderful guide that helps the candidates to learn about deploying Cisco Unified Customer Voice Portal IVRs in the contact center-specific environment alongside deployment best practices, detailed insights for designing CVP's architecture and its components. After reading this edition, you get to know about CVP-based unified solutions, minimizing configuration errors, and reducing downtime while implementing the solutions. It also highlights the importance of choosing the right deployment model and implementing the detailed call flows for VRU and comprehensive deployment models. This book is available on Amazon in the Kindle and Paperback versions, so you can buy it to prepare for the Cisco 500-450 exam independently.

Cisco 500-450 Exam Syllabus Topics: