ISQI ISTQB Certified Tester-Foundation Level - Usability Testing : CTFL-UT

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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Users buy the software product but repeatedly need to call support because they don't understand how to use it
C) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
D) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

2. Which of the following is the best description for a usability test session?

A) A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
B) A black-box test technique in which test cases are designed to execute usability scenarios.
C) A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
D) A document specifying a sequence of actions for the execution of a usability test.

3. How can the approach for conducting user surveys be summarized best?

A) Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
B) Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
C) Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
D) Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate

4. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

A) The "iterate"-part
B) The "evaluate"-part
C) The "analyze"-part
D) The "design"-part

Solutions: