Peoplecert ITIL V3 Foundation : CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Identity and Rights are two major concepts involved in which one of the following processes?

A) Demand Management
B) Event Management
C) Access Management
D) Facilities Management

2. Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

A) Service Catalogue and Service Portfolio are different names for the same thing
B) The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
C) The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
D) The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

3. Which of the following BEST describes a 'Major Incident'?

A) An Incident which has a high impact on the business
B) An Incident that is so complex that it requires root cause analysis before any workaround can be found
C) An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
D) An Incident which requires a large number of people to resolve

4. Which of the following statements about incident reporting and logging is CORRECT?

A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) Incidents can only be reported by users
C) Incidents reported by technical staff must also be logged as problems
D) All calls to the service desk must be logged as incidents

5. Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

A) The ECAB considers every high priority Request for Change
B) The ECAB will be used for emergency changes where there may not be time to call a full CAB
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB will be chaired by the IT Director

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