- Exam Code: 9L0-415
- Exam Name: OS X Support Essentials 10.9
- Updated: Oct 12, 2026
- Q & A: 218 Questions and Answers
Apple OS X Support Essentials 10.9 : 9L0-415
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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
| System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
Apple OS X Support Essentials 10.9 Sample Questions:
Question #1
Why might a previously backed-up item no longer be available in Time Machine?
- A. A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
- B. Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
- C. To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
- D. The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
Correct Answer: A 🗳️
Question #2
System Preferences is divided into five categories, from top to bottom; Personal, Hardware, Internet & Wireless, System, and Other.
- A. What does the diagnostic reporting feature do?
- B. How does file system journaling work?
- C. What are the five System Preference categories?
- D. What are the advantages of application sandboxing?
Correct Answer: C 🗳️
Question #3
You have configured several network locations on your OS X Mountain Lion computer. How can you change from one location to another?
- A. Choose Location from the Apple menu, and then choose a network location from the submenu.
- B. In Network preferences, choose Manage Locations from the Action pop-up menu below the Interfaces list, and select a network location.
- C. Choose a network location from the Network Locations Input menu on the right side of the Finder menu bar.
- D. In Network preferences, click Advanced, click Manage Locations, and then select a network location.
Correct Answer: B 🗳️
Question #4
Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?
- A. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.
- B. In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
- C. Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
- D. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
Correct Answer: C 🗳️
Question #5
Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.
- A. What are the advantages of code signing?
- B. Why does the Finder hide certain folders at the root of the system volume?
- C. What are some privacy and security concerns with the Spotlight service?
- D. What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?
Correct Answer: D 🗳️
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