- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Updated: Aug 23, 2026
- Q & A: 130 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Government Community Cloud | 20% | - Case management for government - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities |
| Implementation Considerations | 20% | - Data migration considerations - Security and compliance requirements - Integration patterns for government systems - User adoption strategies |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Public Sector Data Model | 20% | - Constituent and household data model - Service territory and location-based services - Permit and license object relationships - Case and investigation management |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Reporting and analytics for public sector - Lightning Experience customization - Workflow and approval processes |
1. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
A) User -> Individual <- Custom employee object
B) PersonAccount -> Individual <- Employee.
C) Contact -> Individual <- Employee
D) PersonAccount -> User -> Employee
2. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?
A) Field Service scheduling with skills and service territories
B) Queue-based assignment only
C) Salesforce Reports without scheduling configuration
D) OmniScript conditional visibility
3. A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
A) Flow triggered from Inspection Results creating Action Plan Items
B) Apex scheduled jobs
C) Batch Apex processing every night
D) Manual Case creation
4. A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?
A) Action Plan Template with Type = "Visit Execution", Target Object = "Visit"
B) Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
C) Action Plan Template with Type = "Industries", Target Object = "Business License Application"
D) Action Plan Template with Type = "Industries", Target Object = "Visit"
5. A government agency must ensure that only investigators assigned to a case can view sensitive investigation details. Supervisors should continue to have visibility across all investigations within their division. Which security approach best meets these requirements?
A) Set organization-wide defaults to Public Read/Write
B) Give all investigators the System Administrator profile
C) Place all investigation records in a public group
D) Use role hierarchy together with sharing rules or ownership-based access
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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