- Exam Code: C_BOSUP_90
- Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
- Updated: Oct 16, 2026
- Q & A: 80 Questions and Answers
SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - SLA definitions and priority levels - ITIL & SAP support processes |
| Topic 2: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture |
| Topic 3: Troubleshooting & Support Tools | 20% | - Remote support and diagnostics tools - SAP Notes and knowledge base search - Log files analysis and interpretation |
| Topic 4: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 5: Support Best Practices & Escalation | 15% | - Reproducing and documenting issues - Root cause analysis and resolution tracking - Communication with customers and SAP support |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
Which of the following options is included only in SAP Enterprise Support?
- A. 24*7 support for Very High messages
- B. Technical Quality Check
- C. Message solving
- D. Dedicated contact point for the partner
Correct Answer: B 🗳️
Question #2
Where is collected data processed to generate a report when using SAP EarlyWatch Alert?
- A. In SAP Solution Manager
- B. In the Data Collectors on satellite systems
- C. In SAP Support office by support consultants
- D. In the SAP Service Marketplace
Correct Answer: A 🗳️
Question #3
Which of the following statements is a true representation of an installation?
- A. Each customer has only one installation per legal entity.
- B. An installation is related to the number of employees in that organization.
- C. Each customer can have several installations associated to their identifier.
- D. An installation can contain only one system linked to it.
Correct Answer: C 🗳️
Question #4
What is the definition of Initial Reaction Time (IRT)?
- A. The contractually agreed time for the first qualified response to customer.
- B. The amount of time that a customer message has been within the responsibility of SAP.
- C. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
- D. The overall time taken to process the message.
Correct Answer: A 🗳️
Question #5
Which of the following incidents will lead to a message being qualified as Very High?
- A. A product customization requested through support
- B. An issue leading to business critical work that cannot be performed
- C. An important request for information related to a future release or patch
- D. A missing product functionality required by the customer
Correct Answer: B 🗳️
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